Returns & Exchange

15-day exchange policy for your peace of mind

15 Days

Exchange window from delivery

Pre-Approval

Contact support before returning

Easy Exchange

Hassle-free exchange process

HOW TO INITIATE A RETURN

Simple 2 step return process

1

Email Us

Send an email to contact@thesolitario.com within 15 days from the date of the shipping invoice.
2

Call Us

Contact our Customer Service team at +91 98765 43210 to confirm once the package is ready for dispatch, complete with all requisite documentation.

15-DAY REFUND POLICY OVERVIEW

Full Refund Guarantee:
You are eligible for a 100% refund of the product value if the item is returned to us within 15 days from the date of shipping.

Eligibility Conditions:

The product must be unused and returned in its original, sellable condition, along with the original packaging, certificate(s) (if any), invoice, and warranty card. The refund applies only to standard, ready-made jewellery. Customised or personalised jewellery is not eligible under this policy. RETURN SHIPPING A fixed shipping charge of Rs [x]/- shall be borne by the customer for initiating the return under this policy.

Discounts & Offers:

If any coupon codes, promotional discounts, or vouchers were applied during the original purchase, the refund amount will be adjusted accordingly. Refund Timeline: Refunds will be processed within 21 business days of receiving the returned product at our registered office. The amount will be credited via online bank transfer to the original payment source or account.

HOW TO INITIATE A RETURN

Email Us: Send an email to contact@thesolitario.com within 15 days from the date of the shipping invoice.Call Us: Contact our Customer Service team at
+91 98765 43210 to confirm once the package is ready for dispatch, complete with all requisite documentation.

MODIFICATIONS TO THIS POLICY

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any such changes will become effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.

For further queries or assistance, please reach out to our support team. We’re here to help ensure your shopping experience with Solitario remains delightful.

Eligible for Return

  • Exchange requests within 15 days of delivery

  • Items unused, unworn, and undamaged

  • Original condition with original packaging

  • Original invoice and certificates included

  • No signs of wear, alteration, or tampering

Not Eligible

  • Customized, engraved, or made-to-order items

  • Items showing signs of wear or damage

  • Items without original packaging or certificates

  • Items returned after 15 days

  • Items sent without prior approval

Exchange Policy

We offer exchanges on eligible jewellery items within 15 days of delivery:

  • Item must be unused, unworn, and undamaged

  • Returned in original condition with original packaging

  • Original invoice and certificates must be included

  • No signs of wear, alteration, damage, or tampering

  • Price differences will be adjusted accordingly

Required Documentation:

  • Original product and packaging

  • Original or copy of invoice

  • Product certificates (if applicable)

  • Valid government ID proof

  • Warranty card

Refund Policy

  • General Policy: Cash refunds are not typically offered

  • Exceptional cases considered at company's sole discretion

  • Shipping, handling, and certification charges non-refundable

  • All requests require pre-approval by customer support

Contact: paymentdesk@thesolitario.com with order number and reason

Need Help with a Return?

Our customer service team is available to assist you

CONTACT SUPPORT VIEW FAQ