Frequently Asked Questions

Lab grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond growing process. They have the same physical, chemical, and optical properties as mined diamonds.

Yes! Lab grown diamonds are 100% real diamonds. They are chemically, physically, and optically identical to mined diamonds. The only difference is their origin - one is created in a lab, the other is mined from the earth.

Lab grown diamonds are virtually indistinguishable from mined diamonds to the naked eye. Only specialized equipment can detect the subtle differences. All our diamonds come with certification that clearly states their origin.

Yes, all our lab grown diamonds are certified by reputable gemological laboratories like SGL (Solitaire Gemological Laboratories) and IGI (International Gemological Institute). Each diamond comes with a detailed grading report.

Standard shipping takes 5-7 business days within India. Express shipping (2-3 business days) is available for an additional fee. International shipping takes 7-14 business days depending on the destination.

Absolutely! Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status in real-time through our website or the courier partner's website.

Yes, we ship to select international destinations. International shipping charges and delivery times vary by location. Please contact us for specific details about your country.

We accept all major credit/debit cards (Visa, Mastercard, Amex, RuPay), UPI, Net Banking, and popular wallets like Paytm and PhonePe. We also offer EMI options on select cards.

Yes, absolutely! We use industry-standard SSL encryption and partner with trusted payment gateways to ensure your payment information is always secure.

Yes, we offer No-Cost EMI on orders above ₹25,000 for select credit cards. EMI tenure options range from 3 to 12 months depending on your card issuer.

Lab grown diamonds cost 30-40% less than mined diamonds because the production process is more efficient and doesn't involve expensive mining operations. This doesn't affect quality - you get the same brilliance at a better price.

We offer a 30-day return policy on all unworn items in original condition with tags attached. Custom or personalized items cannot be returned unless defective.

To initiate a return, log into your account, go to Order History, select the item you wish to return, and follow the prompts. You can also contact our customer service team for assistance.

Once we receive your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method. Bank processing times may vary.

Yes! We offer free exchanges within 30 days of purchase. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.

All Solitario jewellery comes with a lifetime warranty against manufacturing defects. This covers issues like loose stones, broken clasps, and structural defects under normal wear.

Clean your jewellery regularly with mild soap and warm water using a soft brush. Avoid harsh chemicals, chlorine, and extreme temperatures. Store pieces separately to prevent scratching.

Yes! We offer complimentary cleaning and inspection services at all our stores. We recommend having your jewellery professionally cleaned every 6-12 months.

Contact our customer service team or visit any Solitario store for repairs. Manufacturing defects are covered under warranty. Other repairs may have associated costs depending on the work required.